FAQ
Account administration
What are the account type options in sMeasure?
I am having trouble logging into my account
What is the sMeasure's data protection policy?
Which Web browser versions are required to run sMeasure?
'Remember me' does not remember me!
What rights do managers and guests of a business account have?
Which fields under the buildings set-up make a difference to the analysis and why?
Why does my energy ‘spend’ differ from my bill?
Meters and meter readings
How do I read my electricity meter?
How do I change the unit of my meter(s)?
Can meter readings be automatically recorded into sMeasure?
Do I have to take meter readings on a Monday?
Can I back-date my building profile if I have old meter readings?
How to import CSV meter reading data
What does 'week ending must be unique' mean?
What are interpolated readings?
How do I set my energy tariff rates?
How can I adjust my readings to take into account my oil consumption?
Weather-related building energy analysis
What is the building base temperature?
How do I interpret my building's energy performance line?
What is the control chart telling me?
How accurate is the weather related building analysis?
Why are there sudden fluctuations on results?
Energy performance benchmarking
What building energy performance benchmarks are used in sMeasure?
Is sMeasure's A-G rating a Display Energy Certificate (DEC)?
How is the weekly overspend and underspend for my building estimated?
How is our building energy spend calculated in sMeasure?
Why is the floor area essential for the feedback on energy use?
How do I find out my building's floor area?
Building energy carbon emissions
What GHG emission conversion factors are used?
Sales
How much is a subscription to sMeasure?
Results
When do I start getting results about my energy use, carbon emitted & money spent?